Privacy Policy

This Privacy Policy describes how Koalic Auto Spa ("we", "us", "our") collects, uses, discloses, and protects personal information when you use our site and services. This policy applies to our online platform and any services delivered through it. By using our service, you acknowledge that you accept the practices described in this policy.

Contact Information

Company: Koalic Auto Spa
Address: Building 12, United Nations Street, West Bay, Doha, Doha Municipality, Qatar
Email: info@koalic.ink

Information We Collect

We collect information necessary to provide and improve our services. Types of information include:

• Account and contact data: name, email address, phone number, and any information you provide to schedule services or communicate with us.
• Transactional data: appointment details, service history, payment confirmations and receipts.
• Device and usage data: IP address, browser type, operating system, pages visited, and interaction metrics collected through logs and analytics.
• Cookies and tracking: cookies, local storage, and similar technologies to enable site functionality and measure performance.

How We Use Your Information

• To provide, maintain, and improve our services, including scheduling, confirmations, and customer support.
• To process transactions and send related information such as invoices and service reminders.
• To communicate updates, promotions, or other information when you opt in to receive such communications.
• To detect, prevent, and address technical issues, fraud, and abuse.
• To comply with legal obligations and enforce our terms and policies.

Cookies and Tracking Technologies

We use cookies and similar technologies to enable core functionality, remember preferences, and analyze site usage. You can manage cookie preferences through your browser settings. Blocking certain cookies may affect the functionality of our platform.

Sharing and Disclosure

We do not sell personal information. We may share information in the following limited circumstances:

• Service providers: third-party vendors who perform services on our behalf (payment processors, scheduling systems, hosting, analytics).
• Legal and safety: when required by law, to respond to legal process, or to protect the rights, property, or safety of Koalic Auto Spa or others.
• Business transfers: in connection with a merger, acquisition, or sale of assets, with notice and appropriate protections for personal data.

International Transfers

Information we collect may be transferred to and processed in countries other than your country of residence. When we transfer personal data internationally, we implement appropriate safeguards and comply with applicable legal requirements.

Your Rights and Choices

Depending on your jurisdiction, you may have rights regarding your personal data, which can include access, correction, portability, restriction of processing, objection, and deletion. To exercise your rights or to request information about our processing, contact us at info@koalic.ink.

When required by law, we will respond to verified requests within the timeframes mandated by applicable regulations.

Security

We use administrative, technical, and physical safeguards designed to protect personal information appropriate to the sensitivity of the data. No method of transmission or storage is completely secure; we cannot guarantee absolute security.

Retention

We retain personal information for as long as necessary to provide services, fulfill legal obligations, resolve disputes, and enforce our agreements. Retention periods are based on business need and legal requirements.

Children's Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information.

Changes to This Policy

We may update this policy to reflect changes to our practices or legal requirements. When we make material changes, we will provide notice on our platform or by other means as required. This version is dated August 28, 2025.

Contact Us

If you have questions or requests regarding this Privacy Policy, please contact us: